Frequently Asked Questions

Picture IKEA's warehouse section! Your belongings are stored and protected on purpose-built racks tailored to their needs. Bikes go on bike racks, boxes on industrial shelving, etc.

To make life easier, we accept all box dimensions and we have no size restrictions, but here's our rule of thumb: Standard items: If one person can carry your item, it's considered standard. Your first standard item is $20/month, and each additional item is $10/month. Bulky items: If it takes two or more people to carry your item, it's considered bulky. Your first bulky item is $40/month, with a reduced rate for each additional item.

Our self-storage facility is equipped with alarms, cameras, sensors, and restricted access to keep your belongings safe.

Yes. We reserve the right to refuse items we deem not suitable for storage.

You can store your item for any duration you prefer. Note that our plans are monthly, and we don't prorate the month when you retrieve your item.

If you are a new customer and you want to drop off an item, please select which items you need store and check out to reserve your plan: https://www.cachedepot.ca/pricing 👉 You can also email us at hello@cachedepot.ca to tell us which items you need stored and a storage pro will be happy to send you a custom plan. Once reserved you will be able to book your drop off time! 😀 If you are an existing customer, please book your drop off or pick up here: https://www.cachedepot.ca/customer-calendar.

Items that we CANNOT store and are prohibited include: Flammable materials and liquids, or items that could explode or cause fire Firearms, explosives, weapons or ammunition Hazardous, toxic or radioactive goods, biological agents, harmful chemicals, powder, or materials Pollutants, contaminated goods, asbestos or other materials of a potentially dangerous nature Animals, birds, fish, or any other living creatures Waste or other items which do or could emit any fumes, smell or odour Items of poor cleanliness Food, perishable items, or items made of edible ingredients (e.g. rice, flour, pet food, etc.) Liquids (e.g. liquid food or drinks, liquid cleaning supplies, liquid care products, etc.)

To ensure a smooth and fast intake process, we do not take walk-ins. Our drop off and pickup times may vary but are approximately: 7 days a week from 9am to 7pm

Yes! We have cameras, alarms, gates, and remember, we don’t authorize public access to where customer items are stored. Your belongings are in authorized hands only.

Check out our comprehensive packing guide for all your questions.

Our facility is located at 1231 Frances Street, Vancouver. You’ll always meet us in the back at our customer in-take area.

We aim to keep our prices affordable, no matter how long you stay with us.

Not at the moment.

We are insured in the same manner as traditional storage providers. While some companies that sell third-party insurance as an additional service, we currently do not offer insurance as an add-on. Instead, we advise our customers to ensure their items are listed under their existing home or rental insurance coverage for comprehensive protection.

Give us one day's notice, and your items will be ready for access or pickup. Your belongings are always easily accessible when you need them.

Yes! You can cancel your plan whenever you want your item(s) back.

We will never cancel an appointment without informing you. You will receive an email detailing why this may have happened.

You will need to provide us with their full name prior to the pick up and they will be required to show their ID upon pick-up.

If you want to grab something specific from a box, request an appointment over email at hello@cachedepot.ca. We’ll bring out the item or box for you without interrupting your plan.

Yes! Email us at hello@cachedepot.ca or message us here with any questions you have about your storage needs.

To drop off an item, all you have to do is: purchase a monthly plan book an appointment drop it off and leave the rest to us. To pickup an item: email us 24 hrs or more in advance of your desired date indicating which item you want to access or pick up bring your ID and pick it up!

Yes, you can cancel your subscription whenever you want.

You will forfeit your appointment deposit.

Easy! Just contact us indicating the cancellation! We will arrange a date for you to pick up your items. Once your items are picked up your subscription will not renew.

We aim for 5 - 10 minutes but it depends on the size and quantity of items that will be dropped off.

You cancel or reschedule your appointment up to 24 hours before your booking. You can reach us at hello@cachedepot.ca or call/text 778-955-4769.

We recommend you securely pack your items inside a sturdy box or rent one of our 102 litre tough totes.

We will retry after a few times within 2 weeks of the missed payment and you will be contacted to update your credit card information. If we cannot successfully contact you or receive payment, we we will begin to take actions in accordance to our Terms and Conditions.

We will always prorate your first month. But we do not prorate the month in which you pickup an item. However, if you have a special request, you can contact us and we’ll might able to work something out on a case by case basis.

You are automatically charged on recurring monthly basis while you are subscribed to a plan.

We accept all major credit cards and some visa debit cards. We do not accept cash or cheques.

When you first purchase a plan, a deposit is used to secure your reservation. Once you drop off your item, your renewal date will be set to reflect the new date.

You will be charged on a monthly recurring basis from the date you drop off your item.